If you need the help
Ask the question the way you would ask a neighbor. Nothing is “too basic.” Harold explains things in plain English and stays with the problem until the next step is clear.
Technology Help from Someone You Can Trust
Patient, personal help from Harold—your local technology go-to guy for computers, phones, printers, online safety, and gadgets that sometimes seem to have a mind of their own.
Call or text MySeniorGeek for friendly one-on-one technology help.
(615) 856-4540
Serving seniors and their families in Williamson County and nearby Middle Tennessee communities.
Patient, clear, comfortable technology help
Technology can be confusing. You should never feel rushed or like you’re asking the wrong question.
MySeniorGeek is one household service for the person who needs help and the family members who may be helping from a distance. You get a familiar, patient person to call when technology gets frustrating. Ask the question like you would ask your neighbor. Nothing is too basic. Harold explains in plain English and stays with the issue until you know what to do next.
If you are helping a parent
You get one local person to call when you cannot be there. With permission, Harold can also keep an authorized family contact in the loop.
Meet Your MySeniorGeek Membership
Simple, ongoing help with your technology.
$75
per month per household, plus applicable sales tax
For $75 a month per household, plus applicable sales tax, your membership includes:
- One easy number to call or text
- 30 minutes of remote support each calendar month
- A quick “Is this suspicious?” second opinion when no technical work is required
- Secure remote access to as many as three eligible Windows computers
- One scheduled remote Technology Safety Check each quarter
- Patient explanations and brief written instructions when useful
- Permission-based communication with an authorized family contact
- Discounted member rates for additional remote, onsite, and shop assistance
Remote help, simply explained.
Remote help is a little like having Harold sit beside you even when he’s not in the room. You can see what is happening while he helps you. Harold connects only when you request help or approve a scheduled quarterly check. MySeniorGeek does not silently watch or continuously monitor your computer.
Remote Help & Transparent Pricing
No complicated packages. No surprise travel fees. Just clear pricing for the help you need.
Member Rates
MySeniorGeek Membership$75/month
Additional member remote help$50 / 30 min
Member onsite or active shop labor$100/hour
Getting Started and Nonmember Rates
Initial Technology & Safety Visit for new members$150
One-time nonmember onsite visit$150 first hour
Nonmember remote help$100 / 30 min
Nonmember onsite or active shop labor$150/hour
All services are subject to applicable sales tax. There is no card-processing fee and no travel fee for an appointment Harold accepts.
Founding Member Three-Year Price Promise
The first 10 paying members receive a three-year lock on standard MySeniorGeek member rates while their membership remains continuously active and current.
No surprise rate increases. Just dependable technology help at prices you can plan around.
Start With the Problem That Made You Call
Every new membership begins with a $150 onsite Initial Technology & Safety Visit lasting at least 60 minutes and covering up to three selected devices. Harold starts with your immediate concern. When time allows, he also reviews important items such as updates, antivirus protection, backups, browser warnings, account security, unfamiliar remote-access software, Wi-Fi, printers, and scam-awareness practices.
1
Call or text Harold
Tell him what is going on. You do not need to know the right technical words.
2
Schedule the initial visit
A planned onsite visit of at least 60 minutes, covering up to three devices.
3
Have someone to call when the next problem comes up.
Your membership is there when the next gadget misbehaves.
If you join during the initial visit, your benefits begin immediately. There is no membership charge for the remainder of that calendar month. Your first $75 monthly payment begins on the first day of the following month.
The first hour starts with the problem that made you call. It does not mean every household issue will be finished in that visit.
Technology We Help With
From everyday devices to those little things that suddenly stop working, MySeniorGeek can help with:
Windows computers
Desktops and laptops.
iPhones and iPads
Everyday Apple devices.
Android devices
Phones and tablets on a best-effort basis.
Printers and scanners
The machines that love to stop working.
Email and accounts
Passwords, access, and multifactor authentication.
Home Wi-Fi
Basic internet troubleshooting.
Accessories
Webcams, monitors, speakers, keyboards, and more.
TVs and streaming
Smart TVs and streaming devices on a best-effort basis.
Other gadgets
Considered case by case.
Mac computer support is not available.
About Harold
Technology Experience. Personal experience to trust.
Hi, I’m Harold. I’ve worked in information technology for more than 25 years, helping individuals and businesses solve everyday technology problems. As I stepped back from my broader IT work, I created MySeniorGeek to focus on something I enjoy: helping older adults and their families feel comfortable with technology, one question and one problem at a time.
I also spent 13 years with the local Sheriff’s Office, where I reached the rank of Sergeant while building my technology career. That experience strengthened my appreciation for trust, privacy, personal safety, and treating people with respect.
During this launch pilot, customers work directly with me.
Local Help for Middle Tennessee
Service area
MySeniorGeek serves Williamson County and nearby Middle Tennessee communities. Tell us where you live, and we will let you know if onsite service is available in your area.
Hours
Monday–Friday, 8:30 a.m.–4:00 p.m. Central Time, excluding holidays.
Response
Most requests made earlier in the day receive a same-day acknowledgment. Requests received later in the day, after hours, on holidays, or during especially busy periods normally receive a response by the next business day.